Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer.

Key Responsibilities

• Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis
• Create and curate knowledge-base articles and documentation to assist customers
• Build internal relationships with development and product management teams to communicate customer needs

Required Qualifications

• 5+ years of experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
• In-depth operating system knowledge (e.g., Windows and/or Linux)
• Familiarity with database concepts (e.g., Oracle, SQL Server, or Postgres)
• Well-rounded experience with one or more application servers (e.g., Tomcat, Apache, IIS, NGINX)
• Advanced knowledge of basic network functions, standards, and protocols (e.g., proxies, SSL, load balancers, LDAP)