Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer - US East.

Key Responsibilities

• Resolve technical issues and educate customers throughout their journey
• Contribute to product and documentation improvements based on customer feedback
• Identify trends in customer issues and suggest actionable remedies

Required Qualifications

• 3+ years of experience in a similar role
• Working experience with Unix/Linux and/or Bash
• Experience with Kubernetes and code hosts like GitHub, GitLab, or BitBucket
• Strong understanding of databases, particularly SQL
• Experience collaborating with cross-functional teams to solve complex problems