Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer.

Key Responsibilities

• Investigate and resolve support cases involving the SaaS platform, including authentication issues and certificate workflows
• Reproduce customer issues by building and managing test environments using Linux, Docker, and Kubernetes
• Analyze logs and platform behavior to isolate root causes and deliver actionable solutions

Required Qualifications

• 4+ years of experience in technical support, DevOps, or System Administration
• Solid hands-on experience managing Linux-based systems in production environments
• Proficiency with Kubernetes, Terraform, Docker, and shell scripting
• Working knowledge of IAM concepts and authentication protocols
• Experience with at least one major cloud provider (AWS, Azure, or GCP)