Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer to provide technical support to dental practice customers.

Key Responsibilities

• Enhance customer relations through proactive support via tickets, calls, and emails
• Interpret and resolve user inquiries regarding system use and behavior
• Assist with customer tasks such as system configurations and user management

Required Qualifications

• BS/BA in Computer Science or a related field
• 3+ years of experience in a customer-facing technical position, preferably in a SaaS environment
• Strong understanding of Google applications, query tools, and database systems
• Familiarity with Python and cloud platforms (Google Cloud, Azure, AWS)
• Basic networking and IT knowledge