Senior Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Feb 16, 2026

This job expires in: 23 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Independent Contractor

Employer Type: Employer

Career Level: Entry Level, Senior Level

Job Summary

A company is looking for a Senior Support Engineer (Infrastructure & Escalations).

Key Responsibilities

Own complex L2/L3 escalations end-to-end and protect Product Engineering from interruptions
Debug issues across HTTP(S) and SOCKS5 flows, and investigate latency shifts and anomalies
Proactively monitor strategic accounts and convert recurring issues into structured systems

Required Qualifications

Deep understanding of HTTP, HTTPS, and SOCKS5 proxy flows over TCP/UDP
Strong grasp of DNS resolution paths and TLS negotiation mechanics
Experience with Linux tools like tcpdump, curl, and openssl
Strong skills in ClickHouse SQL on large traffic datasets
Experience running production incidents

COMPLETE JOB DESCRIPTION

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