Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer to join their team full-time in the US.

Key Responsibilities

• Provide production support and reliability for live environments, managing cases through a structured ticketing system
• Collaborate with Client Services Agents and cross-functional teams to resolve customer-reported issues and ensure timely communication
• Generate and analyze operational reports to support data-driven decision-making and continuous improvement initiatives

Required Qualifications

• 3-5+ years of experience in application or production support in financial services or enterprise environments
• Strong experience in log analysis, system monitoring, and troubleshooting production issues
• Proficient in writing and executing complex data queries for transaction validation
• Hands-on experience with monitoring and service management tools such as Datadog and Freshservice
• Working knowledge of Microsoft Azure environments