Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer to join their team full-time in Canada.

Key Responsibilities

• Provide production support and ensure reliability of live environments through structured case management
• Collaborate with engineering and product teams to resolve escalated issues and communicate technical findings to stakeholders
• Generate and analyze operational reports to support data-driven decision-making and continuous service improvements

Required Qualifications

• 3-5+ years of experience in application or production support within financial services or enterprise environments
• Strong experience in log analysis, system monitoring, and troubleshooting production issues
• Proficient in writing and executing complex data queries for transaction validation
• Hands-on experience with monitoring and service management tools such as Datadog and Freshservice
• Working knowledge of Microsoft Azure environments and supporting development escalations