Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer.

Key Responsibilities

• Provide expert-level service to customers and ensure technical issues are resolved within contractual SLAs
• Maintain strong customer relationships and contribute to product documentation and best practices
• Replicate customer issues in lab environments and communicate effectively with customers on diagnostics and resolutions

Required Qualifications

• 5+ years of experience in technical support or a related customer-facing role
• Experience with the Elastic Stack preferred
• Technical background in System Administration, Network Engineering, or Software Engineering
• Experience in a Linux/Unix environment and understanding of cloud-native technologies
• Advanced troubleshooting skills in web technology systems