Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer to solve complex customer challenges and mentor a growing team.

Key Responsibilities

• Provide expert-level technical support and mentor junior engineers
• Diagnose and troubleshoot advanced technical issues with customers
• Identify and implement improvements to support workflows and processes

Required Qualifications, Training, and Education

• 5+ years of experience in Technical Support, DevOps, or a related field
• Strong application programming experience in Java, Python, or JavaScript
• Deep understanding of software packaging and distribution concepts
• Experience with cloud platforms such as AWS, GCP, or Azure
• Ability to work independently and drive process improvements