Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer to assist customers with a cloud-based application.

Key Responsibilities

• Own escalated customer incidents from intake to resolution, ensuring timely updates and improvements in customer satisfaction
• Conduct deep troubleshooting and root-cause analysis using observability tools and debugging techniques
• Collaborate with engineering to file bug reports, implement low-risk fixes, and create/update documentation for continuous improvement

Required Qualifications

• Minimum of five years in technical support, application support, or software engineering with incident responsibility
• Strong proficiency in debugging C# / .NET applications and SQL Server, including T-SQL querying
• Hands-on experience with SQL Server Management Studio (SSMS) and observability tools for troubleshooting
• Working knowledge of Azure fundamentals and experience with customer-facing escalations
• Understanding of cloud security best practices and compliance standards such as HIPAA and HITRUST