Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer (L2/L3).

Key Responsibilities

• Own complex L2/L3 escalations end-to-end and protect Product Engineering from interruptions
• Debug issues across HTTP(S) and SOCKS5 flows, investigating latency shifts and anomalies
• Proactively monitor accounts and convert recurring issues into automated solutions and runbooks

Required Qualifications

• Deep understanding of HTTP, HTTPS, and SOCKS5 proxy flows over TCP/UDP
• Strong grasp of DNS resolution paths and TLS negotiation mechanics
• Experience with ClickHouse SQL on large traffic datasets
• Comfortable in Linux and running production incidents
• Strong written and spoken English skills