Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer to provide technical support and improve user experience.

Key Responsibilities

• Provide technical support to users via tickets, chat, and community forums
• Diagnose and troubleshoot issues related to workflows, integrations, and performance
• Collaborate with engineering and product teams to resolve product issues and improve support documentation

Required Qualifications

• 5+ years in technical support or customer-facing engineering roles
• Strong experience troubleshooting complex production environments
• Deep understanding of workflow automation, APIs, and integrations
• Experience working with JavaScript, Node.js, or similar technologies
• Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals