Senior Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, May 04, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced, Senior Level

Job Summary

A company is looking for a Senior Support Engineer (L2/L3).

Key Responsibilities

Own complex L2/L3 escalations end-to-end and protect Product Engineering from interruptions
Debug issues across HTTP(S) and SOCKS5 flows, investigating latency shifts and anomalies
Proactively monitor strategic accounts and convert recurring issues into structured systems

Required Qualifications

Deep understanding of HTTP, HTTPS, and SOCKS5 proxy flows over TCP/UDP
Strong grasp of DNS resolution paths and TLS negotiation mechanics
Experience with ClickHouse SQL on large traffic datasets
Experience running production incidents
Strong written and spoken English

COMPLETE JOB DESCRIPTION

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