Senior Support Engineer

Job Summary

To support a growing customer success team, the full-time Senior Support Engineer will provide exceptional technical support for a range of products and services, collaborating closely with engineering and product teams while working remotely.

Key responsibilities

• Serve as the primary contact for customers, ensuring their needs are met regarding configuration, hardware, and feature requests
• Collaborate with engineering to address and resolve customer challenges from inception to resolution
• Build and enhance support infrastructure through tools and services, and participate in on-call rotations to support customers globally

Required qualifications

• 3+ years of experience in L3 support of enterprise products, particularly with distributed systems
• Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed)
• Experience with deploying and troubleshooting applications in Kubernetes
• Proficiency in bash scripting and/or Python
• Familiarity with public cloud providers and containerization