Senior Support Engineer

Job Summary

To support a growing customer base, the full-time Senior Support Engineer will investigate and resolve technical issues related to the Akeyless platform, working remotely while managing Linux systems, Kubernetes clusters, and IAM integrations.

Key Responsibilities

• Investigate and resolve support cases involving the Akeyless SaaS platform, including secret access and authentication issues
• Reproduce customer issues by building and managing test environments using Linux, Docker, and Kubernetes
• Analyze logs and platform behavior to isolate root causes and deliver actionable solutions

Required Qualifications

• 4+ years of experience in technical support, DevOps, System Administration, or a similar customer-facing technical role
• Solid hands-on experience managing Linux-based systems in production environments
• Proficiency with Kubernetes, Terraform, Docker, and shell scripting
• Working knowledge of IAM concepts, authentication protocols, and API interactions
• Experience with at least one major cloud provider (AWS, Azure, or GCP)