Senior Support Engineer

Job Summary

To support a growing customer base, the full-time remote Senior Support Engineer will provide world-class technical support, investigate complex issues, and contribute to knowledge base documentation while managing customer cases effectively.

Key responsibilities

• Provide technical support through various channels, ensuring timely updates and documentation
• Investigate and analyze complex problems across platforms and software systems
• Continuously learn and share knowledge on new technologies and tools within the team

Required qualifications

• Bachelor's or master's degree in computer science or related field, or equivalent work experience
• Minimum of 5 years of technical support experience via phone, remote desktop, and case management systems
• Experience with Sterling B2B Integrator or Sterling File Gateway is highly desired
• Strong understanding of networking design principles and protocols such as TCP/IP and HTTP/S
• Experience with distributed computing, cloud services, and virtualization technologies like Docker and Kubernetes