Senior Support Engineer

Job Summary

To ensure a best-in-class support experience for users, the full-time Senior Support Engineer will provide technical assistance, troubleshoot issues, and collaborate with engineering teams while working remotely from the US.

Key responsibilities:

• Provide technical support to users via tickets, chat, and community forums
• Diagnose and troubleshoot issues related to workflow execution, integrations, and performance
• Create and maintain documentation, FAQs, and knowledge base articles

Required qualifications:

• 5+ years of experience in a technical support or customer-facing engineering role
• Strong understanding of workflow automation, APIs, and integrations
• Knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
• Good understanding of JavaScript, Node.js, and Docker
• Experience with Kubernetes is a plus