Senior Support Engineer

Job Summary

Working remotely, the full-time Senior Premier Support Engineer will assist clients in deploying, operating, and troubleshooting Microsoft technologies, focusing on resolving complex technical issues and driving client success.

Key responsibilities

• Efficiently resolve break/fix tickets using strong knowledge of Microsoft technologies
• Contribute to service improvement initiatives by identifying enhancements and documenting knowledge base articles
• Maintain proactive communication with clients, advocating for their needs and monitoring their systems to prevent issues

Required qualifications

• 6+ years of experience in Microsoft technologies
• Advanced expertise (5+ years) in Windows Server
• Profound knowledge of Active Directory/Azure AD and DNS
• Proven ability in technical writing and communication
• Consistent track record of excellence in a virtual work environment