Senior Support Engineer
Job Summary
To support a growing organization, the full-time Senior Support Engineer will manage end user and workstation support for remote MacOS systems, oversee compliance documentation, and perform system administration activities while working remotely.
Key responsibilities
- Manage administration of user licenses and accounts in various SaaS/PaaS/IaaS systems and provide IT support and application training to end users
- Track and document changes to systems and users, producing monthly and quarterly access and usage reports
- Maintain and configure public WordPress-based website and respond to critical system notifications on an on-call basis
Required qualifications
- Undergraduate degree in IT, CIS, computer science or similar field
- 5+ years of experience in Information Technology, including support, administration, and development
- 3+ years of experience with command-line tools in a Linux or MacOS environment
- Thorough understanding of common protocols such as HTTPS, SMTP, and TCP/IP
- Self-motivated with the ability to work with minimal oversight
Complete Job Description
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