Senior Support Engineer
Job Summary
Working remotely in a full-time capacity, the Senior Support Engineer will collaborate with strategic enterprise accounts to resolve complex issues, design operational processes, and enhance support operations using automation and AI technologies.
Key responsibilities
- Serve as a technical expert for the API platform, addressing high-difficulty issues before escalating to the core Engineering team
- Implement monitoring and alerting workflows to proactively detect customer-impacting issues in real time
- Analyze operational metrics and incident root cause analyses to recommend and implement improvements to support workflows
Required qualifications
- Bachelor's degree in Computer Science or a related field
- 8+ years of experience in technical operations roles such as SRE/NOC, with a strong track record in troubleshooting complex technical problems
- Deep familiarity with modern monitoring, alerting, and observability practices
- Proven experience leading incident response for high severity outages or service disruptions
- Strong skills in scripting or software engineering, particularly in Python or similar languages
Complete Job Description
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