Senior Support Engineer
Job Summary
Collaborating with cross-functional teams, the full-time Senior Support Engineer will support and enhance software applications within the product suite, analyze and resolve technical issues, and ensure adherence to technology standards in a remote environment.
Key responsibilities
- Analyze and implement automated systems to address complex business problems
- Document specifications and ensure current documentation for all applications and processes
- Manage escalations from team members, providing direction and mentoring on daily tasks
Required qualifications
- BS degree in a STEM-related field such as Computer Science or Information Technology
- 4-5 years of relevant industry experience, including hands-on experience in Linux environments and Java frameworks
- Experience with IT automation tools (Ansible) and scripting languages (VBScript, PowerShell)
- Proficiency in deploying changes using automation tools like Jenkins or Octopus
- Familiarity with Agile and SCRUM methodologies, along with CI/CD pipeline experience
Complete Job Description
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