Senior Support Engineer
Job Summary
Empathic and proactive, the full-time Senior Support Engineer will independently resolve complex technical issues for enterprise customers, lead investigations during high-severity incidents, and contribute to system and documentation improvements in a remote environment.
Key responsibilities
- Independently own and resolve complex technical issues for enterprise customers
- Lead investigations into ambiguous or high-severity issues while maintaining clear communication
- Produce high-quality documentation and reusable code snippets to enhance support efficiency
Required qualifications
- 4+ years of hands-on experience in developer support or engineering roles
- Strong experience debugging complex JavaScript/TypeScript and modern web applications
- Demonstrated success in independently owning complex issues from diagnosis to resolution
- Ability to provide informal mentorship and technical guidance to other Support Engineers
- Strong debugging instincts across frontend, APIs, and infrastructure layers
Complete Job Description
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