Senior Support Engineer - EDI

Job Summary

Delivering advanced technical support for complex EDI and ERP integrations, the full-time Senior Support Engineer - EDI will manage escalated incidents, conduct root cause analyses, and collaborate with global teams while working remotely during US business hours.

Key Responsibilities

• Own and resolve complex EDI and ERP integration issues impacting production environments
• Perform root cause analyses and document findings for customer and internal review
• Collaborate with cross-functional teams to ensure timely incident resolution and system stability

Required Qualifications

• 10+ years of experience supporting EDI X12 transactions in production environments
• Demonstrated expertise in ERP-driven EDI integrations and data dependencies
• Proven ability to independently manage complex technical incidents
• Strong written and verbal communication skills for diverse audiences
• Comfort with emerging technologies, including AI-assisted tools and workflows