Senior Support Manager

Job Summary

Overseeing support execution and driving operational excellence, the full-time Senior Support Manager will shape customer operations strategy for CVR, manage geographically diverse teams, and partner cross-functionally to enhance outcomes for dealers, DMVs, lenders, insurers, and consumers in a remote or onsite capacity.

Key responsibilities

• Establish and deliver effective support strategies and develop standard processes across all products
• Manage a transparent case management process and prepare operating budgets for resource investments
• Attract and retain top talent while ensuring functional teams receive appropriate training and resources

Required qualifications

• Minimum of 8 years of leadership experience, including managing large teams
• Experience in driving continuous improvement and measuring key performance indicators
• Proven ability to hire, grow, and retain top talent across multiple disciplines
• Strong experience in developing creative solutions and driving complex initiatives to completion
• Ability to consult and collaborate cross-functionally within an organization