Senior Support Operations Manager

Job Summary

A company is looking for a Senior Manager, Support Operations.

Key Responsibilities

• Lead the Support Operations functions by setting the long-term roadmap and establishing high-level priorities
• Direct business processes and infrastructure for critical Support routines to ensure a world-class tech stack
• Identify opportunities for efficiency and prepare the organization for rapid business growth

Required Qualifications

• 10-12+ years of Operations or Support Operations experience in a leadership role within a fast-growing B2B software environment
• Extensive experience managing and mentoring a team of Program Managers
• Ability to thrive in high-ambiguity environments and provide direction for the team
• Possess a strategic execution mindset with a balance of startup mentality and scale-up skillset
• Exceptional executive presence and ability to partner with senior leaders