Senior Support Specialist

Job Summary

A company is looking for a Senior Support Specialist, Live Operations.

Key Responsibilities

• Serve as primary shift owner, ensuring operational stability and immediate issue resolution
• Proactively monitor live fulfillment metrics to identify and resolve bottlenecks
• Manage and resolve cross-functional escalations in partnership with relevant stakeholders

Required Qualifications

• 3+ years of experience in dynamic, shift-based environments such as e-commerce or retail management
• Ability to work independently and take ownership of issues until resolution
• Proficiency in spreadsheets and data tools for issue investigation
• Comfortable using internal tools and automation to improve efficiency
• Availability to work any day of the week, including weekends and holidays