Senior Support Tools Product Manager

Job Summary

A company is looking for a Sr. Support Tools Product Manager to drive strategy and influence the long-term direction of their sales technology stack.

Key Responsibilities

• Lead user research to identify customer support pain points and tooling needs
• Draft Product Requirements Documents (PRDs) and design artifacts to align with business goals
• Oversee feature execution, coordinate releases, and track key performance indicators for business impact

Required Qualifications

• 5-8 years of experience in customer support tooling within a SaaS environment
• Bachelor's degree in a technical or business field, or equivalent practical experience
• Proven experience managing AI support tools or LLM-based platforms
• Established expertise in GTM tooling with a history of delivering significant impact
• Ability to analyze large datasets to identify patterns and solutions