Senior System Engineer

Job Summary

Joining a dynamic team, the full-time Senior System Engineer (Level 3 Support) will lead the resolution of critical application incidents, collaborate with cross-functional teams, and monitor cloud application health while working remotely.

Key responsibilities

• Lead the resolution of critical Level 3 application incidents through deep root-cause analysis and client ownership
• Collaborate with Engineering, DevOps, and Product teams to troubleshoot issues and enhance platform stability
• Drive process automation and continuous improvement across Incident, Problem, and Change Management workflows

Required qualifications

• 5+ years of experience in enterprise-level application support, specifically in an advanced (L3) capacity
• Strong knowledge of cloud-based platforms, multi-tier architectures, and modern observability frameworks
• Experience with IT service delivery frameworks, including Incident, Problem, and Change Management
• Hands-on experience with Linux environments
• Bachelor's degree in IT, Computer Science, or equivalent practical work experience