Senior Systems Engineer

Job Summary

A company is looking for a Senior Systems Engineer to manage technical escalations and lead incident resolution.

Key Responsibilities

• Resolve tier 3 escalations and manage incidents, including major incidents, ensuring adherence to SLAs
• Perform infrastructure management tasks, including Change Management and quarterly audits of client IT systems
• Act as a Subject Matter Expert for assigned clients, maintaining technical documentation and guiding support teams

Required Qualifications

• 2-3 years of experience with Microsoft Windows Server and services (Active Directory, Group Policy, etc.)
• 2-3 years of experience managing Microsoft 365 services
• 2-3 years of experience managing Google Workspace
• Moderate understanding of networking services and protocols (TCP/IP, DNS, DHCP, etc.)
• 1-2 years of experience with virtualization platforms (VMware, Microsoft Hyper-V)