Senior Systems Engineer

Job Summary

A company is looking for a Senior Systems Engineer, Technical Support.

Key Responsibilities

• Provide escalation support via telephone, web, or on-site with data-centric objectives
• Create technical documentation for knowledge sharing and drive customer technical product issue resolution
• Support Early Adopter customers and complete quarterly training deliverables on new features and technology enhancements

Required Qualifications

• 5+ years of technical support and/or escalation support experience in Networking or SaaS applications
• Proven track record in providing high-level technical support with a customer-centric approach
• BS/MS in Electrical Engineering, Computer Science, or equivalent study
• Strong understanding of cloud-based technology and networking protocols
• Experience with troubleshooting and using data for informed decision-making