Senior Systems Support Specialist

Job Summary

A company is looking for a Senior Systems Support Specialist - Midnight.

Key Responsibilities

• Act as the first point of contact for IT support and collaborate with the Head of IT on IT service management
• Provide end user support and proactively manage business-critical systems with a focus on security best practices
• Contribute to enterprise architecture design and assist in developing long-term IT vision and strategy

Required Qualifications and Education

• Strong background in systems administration and experience with Google Workspace
• Familiarity with incident response, IDP, SSO, EDR, and MDM platforms
• Experience supporting macOS, Linux, and Windows devices
• Understanding of ITIL principles and experience with software/hardware lifecycle management
• Industry standard certifications such as ITIL Foundation, AWS, or Azure are desirable but not essential