Senior Team Leader, Pension Administration

Job Summary

Working remotely, the full-time Senior Team Leader, Pension Administration will oversee client management and team development, ensuring high-quality service delivery and compliance with client plans and regulations.

Key responsibilities

• Maintain professionalism and urgency to meet client and participant expectations through extensive client interaction
• Serve as a subject matter expert on client plans and administrative procedures while directing the team in handling specific client inquiries
• Manage client business processes, identify areas for improvement, and support multiple client teams based on project complexity

Required qualifications

• Bachelor's degree
• 3-5 years of experience in defined benefit administration
• Strong proficiency in MS Excel and Word; proficiency in MS Access and MS Project is highly preferred
• Experience with pension-related calculations
• Previous experience in creating business processes for project implementation