Senior Tech Support Specialist

Job Summary

Providing remote support, the full-time Senior Tech Support Specialist will manage inbound calls, assist with identity services, and troubleshoot routine issues while ensuring compliance with privacy regulations.

Key responsibilities:

• Answer inbound calls and provide timely, accurate, and friendly support
• Assist with authentication, password resets, account setup, and navigation of identity services
• Document all interactions in CRM and escalate issues that exceed Tier 1 capabilities

Required qualifications:

• High School Diploma/GED
• 1+ years of experience in customer service, preferably in a call center environment
• 1+ years of experience with multi-system navigation and basic troubleshooting
• Ability to follow structured procedures
• Strong written and verbal communication skills