Senior Tech Support Specialist

Job Summary

Providing remote support, the full-time Senior Tech Support Specialist will answer inbound calls, assist with account setup and troubleshooting, and ensure compliance with privacy regulations while maintaining high service quality standards.

Key responsibilities

• Answer inbound calls and provide timely, accurate, and friendly support to customers
• Assist with authentication, password resets, and navigation of identity services while documenting all interactions
• Recognize and escalate issues that exceed Tier 1 capabilities, ensuring adherence to compliance guidelines

Required qualifications

• High School Diploma/GED
• 1+ years of experience in customer service, preferably in a call center environment
• 1+ years of experience with multi-system navigation and basic troubleshooting
• Ability to follow structured procedures and maintain confidentiality of customer information
• Familiarity with HIPAA regulations and identity verification processes