Senior Tech Support Specialist

Job Summary

Providing remote support, the full-time Senior Tech Support Specialist will answer inbound calls, assist with account setup and identity services, and troubleshoot routine issues while adhering to compliance guidelines.

Key responsibilities:

• Answer inbound calls and provide timely, accurate, and friendly support
• Perform identity verification and assist with authentication and password resets
• Document interactions in CRM and escalate issues that exceed Tier 1 capabilities

Required qualifications:

• High School Diploma/GED
• 1+ years of experience in customer service, preferably in a call center
• 1+ years of experience with multi-system navigation and basic troubleshooting