Senior Tech Support Specialist
Job Summary
Providing technical support to internal and external customers, the full-time Senior Tech Support Specialist will troubleshoot Help Desk requests, manage hardware and software installations, and educate end-users while working remotely from anywhere in the U.S.
Key responsibilities:
- Receive and respond to Help Desk requests via phone and chat in a 24/7 environment
- Set up and maintain hardware and software, assisting staff with installation and configuration
- Monitor inventory levels of hardware and manage requests for equipment as needed
Required qualifications:
- High School Diploma/GED
- 1+ years of experience in an IT field
- 6+ months of experience with Microsoft Office products
- Ability to obtain favorable adjudication for security clearance
- Typing speed of 50-70 WPM for technical support tasks
Complete Job Description
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