Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager (Marketing).

Key Responsibilities

• Drive strategic technical onboarding for key customers, ensuring seamless integration of marketing solutions
• Orchestrate comprehensive onboarding experiences for franchisor and franchisee partners, leading discovery sessions
• Lead proactive technical troubleshooting and collaborate across teams to develop customer success methodologies

Required Qualifications

• 4+ years of experience in technical account management or similar customer-facing technical roles in SaaS or marketing technology
• Proven ability to manage complex strategic customer relationships and drive technical implementations
• Strong technical acumen with the ability to understand and articulate complex software solutions
• Experience with API integrations, software configuration, and technical problem-solving
• Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools