Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager to support customer business objectives and manage service delivery.

Key Responsibilities

• Manage and support assigned accounts, focusing on customer retention and daily interactions with Managed Services Engineers
• Oversee service delivery to ensure IT service levels are met and issues are resolved promptly
• Coordinate with internal teams and manage customer technical resources for effective service delivery and escalation

Required Qualifications

• Five years of experience in IT customer account management, IT managed services, or IT project management
• Experience working in large remote teams and managing multiple complex projects
• Ability to manage customer expectations and provide trusted advisor-level service
• Familiarity with CRM and helpdesk systems; knowledge of Microsoft tools is a plus
• Bachelor's degree preferred