Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager (US).

Key Responsibilities

• Serve as a trusted technical advisor and primary point of contact for customers
• Guide customers through implementation, onboarding, and adoption while managing a book of accounts
• Collaborate with cross-functional teams to enhance customer experience and provide feedback to product management

Required Qualifications

• Experience in managing customer accounts and resolving technical issues
• Strong background in guiding customers through software implementation and adoption
• Proficiency in customer relationship management (CRM) software
• Experience in managing complex technical projects
• Solar or engineering background preferred