Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager to serve as a technical liaison and trusted advisor to high-value clients.

Key Responsibilities

• Act as the primary technical escalation point of contact for assigned customers, fostering long-term strategic relationships
• Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery
• Support event, incident, problem, and change management efforts for key customers using ITIL best practices

Required Qualifications

• Historical experience managing and administering Windows Server environments
• Strong knowledge of network device configuration and administration
• Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments
• Proven success in a Technical Account Manager or customer-facing engineering role
• Solid grasp of ITIL processes with the ability to lead incident, change, and problem management for enterprise clients