Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager.

Key Responsibilities

• Take ownership of customer relationships for key CX customers, ensuring their success from pre-go-live through ongoing support
• Resolve complex technical and customer service issues for specific key accounts, maintaining high customer satisfaction
• Maintain effective relationships with assigned accounts, regularly reviewing open issues and ensuring solutions meet their needs

Required Qualifications

• 8+ years in a Technical/Service role in software, telecommunications, or customer service
• Demonstrated technical problem-solving proficiency
• Working technical knowledge of contact center software/design/functionality
• Broad skills in technology implementation and analysis
• Experience in communicating at both technical and functional levels