Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager - Strategic Services (AMER).

Key Responsibilities

• Guide new customers through onboarding, implementation, and training for successful adoption of the platform
• Monitor account health and user adoption, executing plans to enhance customer engagement and retention
• Collaborate with customers to optimize workflows and implement AI solutions that align with business objectives

Required Qualifications

• Deep understanding of platform capabilities and automation logic
• Experience with generative AI concepts and automation frameworks
• Strong project and program management skills with the ability to manage complex customer programs
• Proficiency in using data and reporting tools to communicate account health and ROI
• Proven ability to build relationships and influence stakeholders across various levels