Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager, DFIR.

Key Responsibilities

• Act as the primary contact for MDR customers, ensuring satisfaction and retention
• Lead customer onboarding for MDR and EDR solutions, coordinating with IT/security teams
• Design and refine operational processes for client lifecycle management and service delivery

Required Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, or a related field, or equivalent experience
• Preferred certifications: ITIL v4, CompTIA Security+, Microsoft Certified: Security Administrator Associate, or Sophos Certified Engineer
• Experience in customer success and relationship management
• Strong organizational skills with a focus on accountability
• Ability to mentor and guide less experienced employees