Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager.

Key Responsibilities

• Take ownership of customers' technical success with the automation platform, ensuring exceptional business value
• Proactively engage with customers to mature their automation programs and expand their vision
• Guide infrastructure planning, installation, upgrades, and troubleshooting processes for the platform

Required Qualifications

• Degree in Computer Science or a relevant field
• Minimum 5 years of experience in programming .NET/Java applications, with 2+ years of cloud experience (Azure/AWS/GCP)
• Proven track record in customer-facing technical account management or consulting roles
• Expertise in software engineering, deployment, cloud technologies, and infrastructure engineering
• Experience with agentic frameworks or familiarity with LLMs, Intelligent Document Processing, RAG, and MCP