Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager & Support Engineer.

Key Responsibilities

• Lead post-sale implementation for enterprise customers, managing integration plans and communication
• Own the post-launch technical relationship for enterprise accounts, monitoring integration health and identifying optimization opportunities
• Investigate and resolve complex integration issues, while maintaining a knowledge base of troubleshooting guides and documentation

Required Qualifications

• 5-7 years of experience in a Technical Account Manager, Customer Engineer, or similar role in payments or fintech
• Direct experience with payments APIs and financial infrastructure integrations
• Hands-on experience troubleshooting API integrations and diagnosing failures
• Strong familiarity with REST APIs, webhooks, and authentication patterns
• Experience managing technical relationships with enterprise customers and coordinating technical issue resolutions