Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager to manage customer relationships and ensure successful implementation of their products.

Key Responsibilities

• Take ownership of customer relationships for key CX customers, engaging before go-live and ensuring their success
• Resolve complex problems and provide excellent technical and customer service to key accounts
• Maintain effective relationships with assigned accounts, reviewing open issues and ensuring solutions meet customer needs

Required Qualifications

• 8+ years in a Technical/Service role in software, telecommunications, or customer service
• Demonstrated technical problem-solving proficiency
• Working technical knowledge of contact center software/design/functionality
• Experience in technology implementation and analysis
• Ability to communicate at both technical and functional levels while managing business rapport