Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager - Strategic Services to act as a strategic partner and trusted advisor to customers.

Key Responsibilities

• Lead customer onboarding and implementation of the platform, ensuring smooth transitions and foundational success
• Monitor account health, user adoption, and engagement, implementing strategies for improvement and risk management
• Collaborate with customers to optimize workflows, drive AI adoption, and ensure alignment with business objectives

Required Qualifications

• Deep understanding of platform capabilities and automation logic
• Familiarity with generative AI concepts and automation frameworks
• Experience in workflow analysis and process design
• Proven project and program management skills
• Strong ability to interpret data and communicate insights effectively