Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager to join their team.

Key Responsibilities

• Analyze, troubleshoot, and resolve complex technical issues reported by customers
• Coordinate with internal development teams to escalate priority issues and manage customer expectations
• Conduct regular check-ins with customers and monitor usage patterns to optimize their experience

Required Qualifications

• 4+ years of EDR/DLP endpoint experience required
• 3+ years of experience in Technical Account Management or a similar customer-facing technical role
• Deep technical background in SaaS-based security and endpoint agent technologies
• Expertise with DLP, Insider Threat, and CASB solutions required
• Practical knowledge of networking and security products