Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager, Atlas.

Key Responsibilities

• Serve as the primary technical point of contact for Atlas customers post go-live
• Build, maintain, and drive Joint Success Plans with customers to align platform capabilities with business outcomes
• Monitor platform health and proactively identify risks or adoption challenges

Required Qualifications

• 8+ years of experience in technical account management, customer success engineering, or related roles
• Strong experience supporting enterprise SaaS platforms in production environments
• Deep understanding of cloud platforms, distributed systems, and operational tooling
• Proven ability to build and drive Joint Success Plans tied to measurable outcomes
• Experience with control planes, management platforms, or observability tools preferred