Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager for Atlas.

Key Responsibilities

• Serve as the primary technical point of contact for Atlas customers post go-live
• Build and maintain Joint Success Plans to align Atlas capabilities with customer objectives
• Drive deep adoption and optimization of the Atlas platform within customer workflows

Required Qualifications

• 8+ years of experience in technical account management, customer success engineering, or related fields
• Strong experience supporting enterprise SaaS platforms in production environments
• Deep understanding of cloud platforms and distributed systems
• Proven ability to drive Joint Success Plans tied to measurable outcomes
• Ability to explain complex technical concepts clearly to diverse audiences